We are committed to providing quality products and excellent service to all our business clients. As we deal primarily with bulk orders and business requirements, our policy reflects the nature of our B2B operations.
- Returns
- If any product is found to be damaged or defective upon delivery, we will gladly accept the return. Please inspect all items upon receipt and report any issues within 7 days of delivery.
- Products must be unused, in their original packaging, and include all accessories and components for a valid return.
- Refunds
- Upon successful inspection of returned items, we will initiate a refund to your original payment method or provide a store credit, based on your preference. Refunds may take 7-10 business days to process.
- Replacement
- For damaged or defective products, we offer a replacement option if preferred. Replacement requests are subject to stock availability.
- Exceptions
- Returns or refunds may not be applicable for custom orders or special bulk orders made specifically on request, unless there are defects or damages.
- How to Initiate a Return
- Contact our customer support team with your order details and photographs of the product showing any issues. Our team will guide you through the return process to ensure a smooth experience.
- Shipping for Returns
- Shipping costs for return or replacement will be handled by us if the issue is due to damage or defect. For any other return reasons, the shipping cost may be borne by the customer.
We aim to ensure your satisfaction and uphold the trust you place in us. For any queries, please reach out to our support team.